Young Aspiring Manager (YAM) - Client Care Inbound

This opportunity at OUTsurance is designed for individuals with a strong drive for leadership within client care. The Young Aspiring Manager (YAM) programme specifically targets existing team leaders, offering them a structured pathway to develop the competencies and understanding required for a management role. It's an initiative focused on nurturing internal talent and providing a clear developmental trajectory for those looking to advance their careers within the insurance sector.

About the YAM Programme

OUTsurance's YAM programme is built around a comprehensive developmental framework. It recognises that effective management requires a blend of technical proficiency, interpersonal skills, and strategic insight. Participants will engage in various learning activities designed to build these capabilities. This includes in-depth Emotional Quotient (EQ) assessments, providing valuable self-awareness and feedback for personal and professional growth.

The programme also incorporates focused workshops and training sessions, covering a range of management principles and practices relevant to the client care environment. To further support development, a mentoring component will connect aspiring managers with experienced leaders, offering guidance and practical advice. A unique aspect of the YAM programme is the opportunity for "acting" roles, allowing participants to step into managerial responsibilities and gain hands-on experience in a supervised capacity. Crucially, the programme facilitates the attainment of a formal NQF 5 or NQF 6 qualification through Henley, adding significant recognised accreditation to the participant's skill set.

While specific daily tasks will vary depending on the acting managerial position, the overarching goal of the YAM programme is to prepare you for broader leadership responsibilities. This will involve gaining exposure to:

• Team supervision and performance management.
• Client interaction strategies and service excellence.
• Operational efficiency and process improvement within a client care context.
• Problem-solving and decision-making at a supervisory level.
• Contributing to a positive and productive team environment.
• Understanding and applying OUTsurance's human-centric values in leadership.

What They're Looking For

This programme is specifically aimed at existing employees within OUTsurance who are currently serving as Team Leaders within the Hastings Team. To be considered for this developmental opportunity, candidates must meet several essential criteria:

• **Current Role:** You must be an existing Team Leader within the Hastings Team.
• **Tenure:** A minimum of six months in a role that has provided comprehensive product training is required.
• **Performance:** Acceptable performance in your current role is a prerequisite.
• **Regulatory Compliance:** If you are in a finance-giving role, you must have successfully passed the relevant Regulatory Exam (RE) and hold the Full Qualification (FQ).
• **Disciplinary Record:** You should not have any valid Final or Comprehensive Final Written Warnings.

OUTsurance places a strong emphasis on its value of "HUMAN," fostering an inclusive and diverse workplace. They actively encourage applications from persons with disabilities and welcome candidates from designated groups who meet the role requirements, in support of their Employment Equity objectives. The number of appointments made will be based on projected needs and the readiness of aspiring leaders, rather than a fixed target.

This programme represents a significant investment in the development of future leaders within OUTsurance, offering a unique blend of practical experience, formal education, and mentorship. Given the nature of client care and management roles in South Africa, progression often leads to increased responsibility for team performance, operational budgets, and strategic input, with remuneration typically reflecting these advanced skill sets and leadership capabilities.

To be considered for a YAM opportunity, please make sure:

• You have passed RE (Regulatory Exam) and Full Qualification (FQ) if you are in a finance giving role.
• You have no valid Final or Comprehensive Final Written Warning.
• You need to be in the company (in a role involving full product training) for at least six months.
• Your performance is acceptable.
• To note that the number required is in line with staff projections, it is however not a target. So if talent is in abundance, we might appoint more than the required number or on the flip side where we feel aspiring leaders are not ready as yet – we might not make any appointments.