Sales Operations Analyst

Calabrio, a leading provider of workforce optimisation solutions for multi-channel contact centres, is expanding its Revenue Operations division. They are seeking a dedicated Sales Operations Analyst to act as the bridge between raw data and strategic commercial decision-making. As the organisation continues to scale its global software operations, this role is critical in ensuring that sales leadership has the clarity needed to navigate a fast-paced, competitive landscape.

About the role

This is a remote-based opportunity that centres on the integrity and analysis of sales data. You will be responsible for maintaining the health of the company’s CRM ecosystem and translating complex performance metrics into digestible reports for senior stakeholders, including executive and board members.

By monitoring key performance indicators (KPIs) and identifying emerging trends, you will help shape the sales strategy of the organisation. You will not simply be gathering numbers; you will be tasked with highlighting the "why" behind the data, helping the sales team refine their processes, improve conversion rates, and optimise the entire sales cycle from lead generation to deal closure.

What you’ll do

Your daily operations will revolve around maintaining operational rigour and providing the analytical backbone for the Revenue Operations team. Your core responsibilities will include:

• **Reporting and Insights:** Preparing and distributing regular weekly and monthly reports covering bookings, pipeline health, and vital performance metrics for the executive leadership team.
• **Process Optimisation:** Analysing sales patterns and identifying bottlenecks in the funnel to drive better operational efficiency.
• **CRM Governance:** Managing and maintaining CRM platforms (such as Salesforce or HubSpot) to ensure data accuracy, hygiene, and reliability.
• **Performance Tracking:** Monitoring critical KPIs including pipeline velocity, win rates, and individual quota attainment to ensure targets are met.
• **Collaborative Analysis:** Working alongside the marketing department to evaluate lead quality and the effectiveness of conversion strategies.
• **Strategic Planning:** Providing variance and trend analysis to assist with forecasting and long-term strategic sales planning.

What they’re looking for

To be successful in this position, you should have a solid foundation in business analytics and a firm grasp of the SaaS (Software as a Service) environment. Calabrio values individuals who can manage complexity with precision.

• **Educational Background:** A Bachelor’s degree in Finance, Accounting, Business Management, or a related field. Equivalent professional experience will also be considered.
• **Experience:** You should have 3 to 4 years of experience in data analytics, finance, or economics, with at least 2 years spent within a SaaS organisation.
• **Technical Proficiency:** Advanced skills in Microsoft Excel are non-negotiable. You should also be highly proficient in CRM platforms like Salesforce and data visualisation tools such as Power BI or Tableau.
• **Analytical Mindset:** A proven ability to interpret large datasets and present them in a clear, actionable format for non-technical stakeholders.

For a South African professional, a role of this nature—working for a global SaaS provider—is an excellent career move. Sales Operations Analysts in the South African market often earn competitive salaries, frequently ranging from R50,000 to R80,000+ per month depending on seniority and the specific complexity of the software environment. Working remotely for an international organisation offers a significant advantage, providing exposure to global best practices in revenue operations, which is a rapidly growing niche in South Africa’s tech sector. Professionals who excel in this role often progress into positions such as Revenue Operations Manager, Business Intelligence Lead, or Commercial Strategy Director.

• Bachelor's degree in Accounting, Finance, Business Management or related field, or equivalent experience.
• 3-4 years experience in Data Analytics, Economics, Finance or related field, with at least 2+ years in a SaaS organization.
• Advanced Excel and data visualization skills.
• Proficiency in CRM systems (e.g., Salesforce) and data visualization tools (e.g., Tableau, Power BI).