People Operations Coordinator

About the Role

Ashby is seeking a dedicated People Operations Coordinator to join their remote team. This pivotal position focuses on enhancing the employee experience by meticulously managing day-to-day operational tasks and processes within the People Operations department. You’ll be instrumental in ensuring the smooth running of essential HR functions, from initial onboarding to ongoing organisational updates, and providing crucial support to employees across Ashby’s international presence. This role is ideal for someone who thrives on detail, process improvement, and fostering a positive workplace environment.

As a People Operations Coordinator, your responsibilities will be broad and impactful, contributing directly to the efficiency and effectiveness of Ashby’s human resources functions. You will be the gatekeeper of accurate employee information, ensuring all data is meticulously maintained and updated across various systems, in strict adherence to all relevant labour laws and regulations.

Your daily activities will include:

• **Operational Support:** Providing essential administrative assistance to a range of people processes. This encompasses the entire employee lifecycle, from the seamless onboarding of new hires, through the administration of employee benefits, to supporting performance management initiatives.
• **Data Integrity:** Diligently maintaining and updating employee records and files, ensuring a high degree of accuracy and compliance.
• **Process Documentation:** Documenting changes and updates to people processes, creating clear and concise guides for internal use and to support continuous improvement.
• **Confidentiality:** Upholding the highest standards of confidentiality and discretion when handling sensitive employee information.
• **Workflow Enhancement:** Assisting in the development and refinement of people process workflows within Ashby’s own systems, aiming to boost overall business effectiveness and operational flow.
• **Culture and Events:** Supporting the planning and coordination of Ashby's vibrant culture events, which may include both virtual and in-person gatherings, fostering a strong sense of community and engagement.
• **Problem Solving:** Investigating operational issues, identifying root causes, and contributing to the definition and implementation of robust solutions.

What They're Looking For

Ashby is looking for an individual with a keen eye for detail, particularly when it comes to maintaining the quality and accuracy of data. You should be a proactive and independent worker, capable of managing a diverse workload and meeting multiple deadlines without compromising on quality.

Key attributes and experience sought include:

• **Detail Orientation:** A strong focus on accuracy, especially concerning data quality and administrative tasks.
• **Independence and Time Management:** The ability to work autonomously, effectively juggling various responsibilities and deadlines.
• **Communication Skills:** Excellent verbal and written communication abilities, enabling clear and concise interactions with colleagues and stakeholders.
• **Teamwork:** A collaborative spirit and a team-oriented approach to problem-solving and achieving shared goals.
• **Confidentiality:** A mature understanding and demonstrated ability to handle sensitive and confidential information compliantly.
• **HRIS Experience:** Previous experience working with Human Resources Information Systems (HRIS) is highly advantageous. Familiarity with platforms such as Gusto, Remote, or Deel would be a significant asset.

In South Africa, roles like People Operations Coordinator are vital in businesses of all sizes, from startups to established corporations. Depending on the company's size and complexity, and your level of experience, typical salaries can range broadly, often falling between R20,000 and R35,000 per month. Growth within this field often leads to specialisation in areas such as Recruitment, HR Administration, or even broader HR Management roles.

• Investigate problems to determine root causes and define robust solutions
• Are detail-oriented, especially when it comes to data quality
• Work independently, managing multiple tasks and deadlines effectively
• Are an excellent communicator, both verbally and in writing
• Are team-oriented, with a collaborative approach to solving problems
• Recognize that Sensitive/confidential information must be handled compliantly
• Have experience with the use of HRIS, like Gusto, Remote, Deel