Traveler Care Specialist Luxury Travel

Zicasso, a leader in crafting bespoke luxury travel experiences, is seeking a dedicated Traveler Care Specialist to join their fully remote team. This role is pivotal in ensuring client satisfaction and seamless coordination between travellers and Zicasso's extensive network of international travel partners. If you have a deep passion for global exploration and a talent for exceptional customer engagement, this opportunity offers a unique platform to merge these interests with a rewarding career.

About the Role

As a Traveler Care Specialist at Zicasso, you will be the primary point of contact for discerning travellers, guiding them through their journey with the company. Your role involves understanding and processing a variety of travel inquiries received through different channels, including email, messaging platforms, and phone calls. The core of this position is to act as a trusted advisor, building strong, enduring relationships with clients and ensuring they receive an unparalleled level of service. You will be instrumental in demonstrating the value of Zicasso's unique matching service, aiming for a high conversion rate of inquiries into successful travel arrangements. This position requires a proactive, customer-centric approach, embodying an entrepreneurial spirit within a dynamic, global organisation.

The responsibilities of a Traveler Care Specialist are multifaceted, focusing on both client satisfaction and operational efficiency:

• **Deliver Exceptional Service:** Provide outstanding customer service by taking full ownership of traveller inquiries. Become a knowledgeable and reliable resource for clients throughout their engagement with Zicasso.
• **Build Client Relationships:** Cultivate strong, long-lasting connections with a sophisticated clientele who expect the highest standards of service and personalised attention.
• **Drive Inquiry Conversion:** Utilise your expertise in consultation, product knowledge, and understanding the benefits of Zicasso's services to effectively convert travel inquiries into booked experiences.
• **Collaborate Internally:** Work closely with various internal teams, including Partnerships, Product, and Marketing, to ensure a cohesive and positive client experience.
• **Leverage Data and Technology:** Make use of Zicasso’s available data, analytics, and technological tools to foster innovation and maintain high standards of operational excellence.
• **Mentor and Support:** Provide guidance and mentorship to team members as needed, contributing to a collaborative and supportive work environment.

What They're Looking For

Zicasso is searching for an individual who possesses a unique blend of travel industry experience and exceptional interpersonal skills. Key qualifications and attributes include:

• A minimum of 8 years of experience within the travel industry, with a significant focus on luxury tour sales or operations, or luxury hotel management.
• Demonstrated strong customer service-focused skills, with a proven ability to manage client expectations and deliver satisfaction.
• Excellent command of both written and spoken English.
• A naturally cheerful and confident demeanour, with the adaptability to communicate effectively with a diverse range of personalities and communication styles.
• Robust organisational abilities and meticulous attention to detail to manage multiple inquiries and client needs efficiently.
• A Bachelor's degree or higher is preferred, indicating a capacity for advanced learning and problem-solving.

This remote position offers the chance to work for a highly-rated luxury travel company that values creativity and continuous learning. As a Traveller Care Specialist, you will be at the forefront of delivering exceptional travel experiences, contributing to Zicasso's reputation for excellence.

• Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels.
• Strong customer service-focused skills.
• Excellent fluency in oral and written English.
• A cheerful and confident person who is adaptable to different styles of communication.
• Strong organizational skills and attention to detail.
• A Bachelor's degree or higher is preferred.