LOGISTICS OPERATIONS LEADER

About the position

Job Role

The logistics operations leader is a key member of the Supply Chain Management Committee, responsible for designing, structuring, and supporting the implementation of logistics processes across stores and integrated platforms (including warehouse, distribution, and cross-docking flows). The role focuses on driving store performance by ensuring customer satisfaction through reliable product flows, high on-shelf availability, and efficient team management; enhancing profitability and productivity through the standardization and optimization of processes, spaces, and equipment while safeguarding people and goods; and contributing to business growth by aligning store logistics with the Business Unit's vision and transformation plans.

Process Design & Optimisation

• Ensure good performance and development of the team and encourage their motivation through constant monitoring.
• Contributing to the good management and retention of talent within the company.
• Anticipate and prepare future resources.
• Be a leader who develops and gives meaning to roles and responsibilities within LO.

Develop strategic and tactical dimensions of store logistics

• Build the medium-term logistics operations strategy which will contribute to the sustainable development of the business.
• Participate in the definition of strategic and tactical objectives for the store's logistics, planning and carrying out actions in a timely manner.
• Know the external market and competition, incorporating into the strategy the best practices and market innovations.

Develop Logistic Models and Processes

• Promote a culture of continuous improvement, instilling agile and lean practices and a precise understanding of the store's collective goals.
• Define the logistics operations management, the best processes and procedures to apply in the store's logistics, ensuring efficiency and effectiveness through KPI's.
• Support store leaders in decision-making about investments in logistics to enable adaptation to changing realities.
• Be the internal reference for documentation of projects, processes, and procedures for store logistics, working as a key element in continuous improvement, standardization, and process management, contributing to customer satisfaction and overall company goals.

Develop Operational Excellence

• Ensure regular monitoring of logistics indicators, together with the Performance Operations and Logistics Committee.
• Ensure the coordination of national logistics KPI's, ensuring a 360° vision of strategies and processes, contributing to continuous improvement aligned with the company's and store objectives.
• Ensure compliance with CSR.

Qualifications, Skills and Experience

• 5 Years working experience in Supply Chain within a retail environment
• NQF level 5 in Supply Chain management
• Lean and or Agile experience advantageous
• Knowledge and experience of Supply Chain systems
• Agility with digital tool
• 3-5 years experience in leading teams

Desired Skills:

• Excellent interpersonal skills and ability to communicate and influence especially in cross management situations.
• Problem solving and sense of urgency
• Attention to detail and ability to multitask in a fast-paced environment.
• Team player with a positive attitude and willingness to learn and adjust
• Organisational skills
• Data driven
• Project management experience advantageous

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Diploma