Service Sales Executive

About the Opportunity

Emplyfy, a distinguished UK-based cleaning company, is actively seeking a driven and results-oriented Service Sales Executive to join their expanding team. This remote position is ideal for an individual with a flair for sales and a commitment to customer satisfaction. You will be at the forefront of engaging with potential clients who have already expressed interest in the company's professional cleaning services. Your primary mission will be to expertly guide these enquiries from initial contact through to confirmed bookings, ensuring a seamless and positive experience for every prospective customer.

As a Service Sales Executive, your day-to-day activities will revolve around nurturing and converting warm leads into loyal clients. You'll engage in meaningful conversations to thoroughly understand each customer's unique cleaning needs and challenges. Based on this understanding, you will present Emplyfy's tailored service solutions, highlighting the value and benefits that align with their specific requirements.

Building strong rapport and establishing trust with potential clients will be paramount to your success. This involves active listening, clear communication, and demonstrating a genuine desire to help. You will diligently follow up with prospects, addressing any questions or concerns they may have, and skillfully navigating through objections to ultimately close sales opportunities. Maintaining meticulous records of all client interactions and sales progress within the company's CRM system is a critical aspect of the role, ensuring data integrity and effective pipeline management. Ultimately, your performance will be measured by your ability to consistently meet and exceed established sales targets.

Key responsibilities will include:

• Initiating contact with and converting warm sales leads.
• Identifying customer requirements and recommending appropriate cleaning services.
• Developing strong client relationships and fostering trust.
• Conducting follow-ups with prospects to secure bookings.
• Maintaining accurate and up-to-date CRM records.
• Effectively managing customer objections and queries.
• Achieving and surpassing sales objectives on a regular basis.

What They're Looking For

Emplyfy is searching for a candidate who possesses a minimum of two years of experience in a direct sales, telesales, or business development capacity. A high level of proficiency in both written and spoken English is essential for effective communication. The ability to work autonomously and maintain productivity in a remote setting is a must.

You should possess strong interpersonal skills, enabling you to connect with a diverse range of clients, and robust problem-solving abilities to address any client issues that may arise. Resilience and a calm demeanour are highly valued, particularly when encountering rejection, as this is an inherent part of the sales process. A proven track record of success in phone-based sales, coupled with a demonstrable ability to consistently meet targets, will significantly strengthen your application.

Candidates should be comfortable and proficient with standard office software, including Microsoft Word, Excel, and Outlook. Experience utilising CRM systems is also a key requirement. Furthermore, excellent negotiation skills and a knack for resolving customer issues effectively are crucial. To facilitate remote work, you will need to have your own reliable laptop or desktop computer.

In South Africa, roles like Service Sales Executive can offer a competitive remuneration package, often comprising a base salary with commission structures tied to sales performance. Companies in the service industry, including cleaning and facilities management, frequently employ such professionals. Career progression can lead to senior sales positions, team leadership, or business development management within the organisation.

• Minimum 2 years’ experience in direct sales, telesales, or business development
• Excellent written and verbal English
• Able to work independently in a remote environment
• Strong interpersonal and problem-solving skills
• Resilient and calm when handling rejection
• Proven phone-based sales success
• Demonstrated ability to meet targets
• Confident with Microsoft Word, Excel and Outlook
• Experience with CRM systems
• Strong negotiation and customer issue-resolution skills
• Own reliable laptop or desktop