OSS Hastings Learnership (18 Months)

OUTsurance is offering a 18-month learnership programme for unemployed South African youth interested in gaining practical experience within the financial and insurance sector, specifically in a call centre environment. This structured learnership is designed to equip participants with valuable workplace skills, fostering their future career development.

About the Programme

This learnership is a work-based programme that provides participants with an opportunity to develop their professional capabilities in a real-world setting at OUTsurance. It's an ideal entry point for individuals seeking to enter the financial services industry and gain hands-on experience. Successful candidates will enter into a fixed-term learnership agreement, not a permanent employment contract, and will receive a monthly stipend of R9,000. This programme is particularly suited for those with a genuine interest in customer service within a call centre and a desire to build a career in insurance.

Participants will be required to adhere to a specific work schedule, which will be communicated via a pre-determined roster. This typically involves working Fridays to Mondays for approximately 9 hours each day, Saturdays for about 8 hours, and Sundays for around 5 hours. Two weekdays off will be allocated, which may include Tuesdays, Wednesdays, or Thursdays. A dedicated day each week will be set aside for full qualification training conducted on-site. It's important to note that working on South African Public Holidays may be required if scheduled, unless the holiday is a UK public holiday.

To be eligible for this INSETA learnership, applicants must be South African citizens between the ages of 18 and 35, have been unemployed for the last six months, and must not have previously participated in an INSETA learnership. A matriculation certificate and basic computer literacy, including proficiency in MS Office, are essential. No prior work experience is required, making this an accessible opportunity for those starting their careers.

What You'll Gain

This learnership offers a comprehensive learning experience, combining on-the-job training with formal instruction. You will gain practical insights into the operations of a leading insurance company, focusing on customer interaction and service delivery within a call centre context. The programme aims to enhance your understanding of the financial services industry, its products, and regulatory landscape. Beyond technical skills, you will develop crucial soft skills that are transferable across various professional settings.

Key Attributes and Responsibilities

Successful candidates will demonstrate a strong set of competencies, including excellent interpersonal skills essential for building rapport with colleagues and clients. A proactive approach, taking initiative, and engaging professionally are highly valued. The ability to adapt positively to change and manage multiple tasks effectively under pressure is also a key requirement. Strong communication skills, both verbal and written, are vital for clear and concise interactions. Self-motivation and an eagerness to learn and grow are paramount for thriving in this learning environment.

The OUTsurance learnership programme is committed to fostering diversity and inclusion. In line with the company's Employment Equity objectives, preference will be given to individuals who meet the job requirements and belong to designated groups within South Africa.

For individuals looking to enter the South African financial services sector, this learnership provides a solid foundation. Roles in call centres within this sector commonly involve customer service, sales support, and claims handling. While stipends can vary, R9,000 per month is a reasonable figure for a learnership of this nature, often supplemented by benefits specific to the learnership agreement. Companies like OUTsurance offer structured career paths, with opportunities for advancement into more specialised roles or supervisory positions upon successful completion of such programmes.

• Matric
• Computer Literate (MS Office)
• No work experience required

Take note to qualify for an INSETA Learnership program you need to

• Be a South African citizen
• Not previously on a Learnership with INSETA
• Be between the ages of 18 & 35
• Unemployed in the last 6 months