Manager, Digital Assessing

The Digital Assessing Manager plays a pivotal role in steering the Digital Assessing function at Liberty. This leadership position is central to ensuring that claims are processed efficiently and with a strong focus on the customer experience. The incumbent will provide essential technical oversight, driving consistency, accuracy, and adherence to policy guidelines in all claim decisions.

Liberty is a prominent financial services group with a significant presence across Africa, known for its innovative approach in the global market. The organisation offers a dynamic environment for professional growth, collaborating with highly skilled and motivated individuals within the sector. Liberty serves a diverse clientele, encompassing individuals, businesses of all scales, high-net-worth families, and large multinational corporations and institutions. The company is deeply committed to fostering growth throughout Africa, aiming to deliver genuine value to its clients and communities, while simultaneously cultivating a sense of purpose for its employees.

About the Role

This management position is at the heart of Liberty's digital claims assessment operations. The successful candidate will be responsible for the overall performance and strategic direction of the Digital Assessing team. A key aspect of the role involves implementing and refining digital processes to enhance efficiency and customer satisfaction. The manager will need to leverage technical expertise to guide the team, ensuring that all claim assessments are not only accurate and compliant with policy stipulations but also aligned with the company's commitment to service excellence.

The core responsibilities of the Digital Assessing Manager include:

• **Leading the Digital Assessing Function:** Directing the day-to-day operations and strategic initiatives of the digital claims assessment team.
• **Technical Oversight:** Providing expert guidance and ensuring the technical accuracy and integrity of claim assessments.
• **Customer Focus:** Championing a customer-centric approach to claims delivery, aiming for a seamless and positive experience for policyholders.
• **Process Improvement:** Identifying opportunities to enhance efficiency, accuracy, and customer satisfaction through digital tools and methodologies.
• **Quality Assurance:** Implementing and monitoring quality control measures to guarantee consistent, accurate, and policy-aligned claim decisions.
• **Team Management:** Motivating, guiding, and developing the Digital Assessing team to achieve departmental and organisational goals.
• **Stakeholder Engagement:** Collaborating with other departments and stakeholders to ensure effective claims processing and resolution.

What They're Looking For

To excel in this role, candidates should possess a strong foundation in claims assessment, ideally within the short-term insurance industry. The ideal profile includes:

• **Educational Background:** A Grade 12 (Matric) qualification is essential. A qualification in Short-Term Insurance at NQF Level 5 would be advantageous, as would qualifications in Civil Engineering, Construction, or Physical Planning.
• **Experience:** A minimum of 5 to 10 years of experience as a Building Assessor is required. Furthermore, at least 3 years of experience in a leadership capacity within the Short-Term Insurance Industry is crucial.
• **Behavioural Competencies:** Candidates should demonstrate a proactive and analytical approach, including:
• Adopting Practical Approaches
• Challenging Ideas
• Checking Things Thoroughly
• Documenting Facts Accurately
• Establishing Rapport with others
• Examining Information Critically
• Exploring Possibilities
• Following Procedures diligently
• Interacting effectively with People
• Interpreting Data competently
• Making Sound Decisions
• Managing Tasks efficiently
• **Technical Competencies:** A solid understanding of financial acumen, planning, forecasting, and budgeting is necessary. Additionally, strong risk awareness and the ability to identify risks are essential.

Roles such as this in the financial services sector in South Africa often involve complex decision-making and require a blend of technical expertise and strong leadership skills. Career progression can lead to senior management positions within claims, operations, or risk management functions, often with opportunities to shape digital transformation strategies within the organisation.

Type of Qualification: 
Matric/ Grade 12
Short-Term Insurance qualification – NQF5 (Advantages)
Civil Engineering, Construction and Physical Planning  (Advantages)

Experience Required
The job requires an incumbent with minimum 5 - 10 years experience as a Building Assessor.
 Minimum 3 years experience within the Short-Term Insurance Industry in a leadership capacity would be required

Behavioural Competencies:

Adopting Practical Approaches
Challenging Ideas
Checking Things
Documenting Facts
Establishing Rapport
Examining Information
Exploring Possibilities
Following Procedures
Interacting with People
Interpreting Data
Making Decisions
Managing Tasks

Technical Competencies:

Financial Acumen
Planning, Forecasting and Budgeting
Risk Awareness
Risk Identification