Travel and Expense Analyst

To deliver a high standard of Travel, Expense and Mobile support to VIP and general travellers by providing responsive, professional and customer-focused service, ensuring traveller needs are met efficiently, safely and in line with company processes and standards.

• Ensure Travel, Expense and Mobile ecosystems, procedures and processes are consistently applied in the delivery of services to clients and internal stakeholders.
• Provide high-quality support to VIP and general travellers, as well as travel bookers, ensuring queries and travel-related requirements are handled accurately, professionally and in a timely manner.
• Ensure all relevant safety protocols, travel requirements and destination risk information are clearly communicated to VIP travellers and/or travel bookers.
• Establish and maintain trusted relationships with VIP travellers and ensure traveller profiles are accurate, complete and kept up to date.
• Monitor vendor performance against agreed service level agreements (SLAs) and service standards, and address or escalate service delivery discrepancies with the relevant provider where required.
• Identify and report travel-related risks, incidents and service issues to the line manager, and support the implementation of appropriate mitigating actions.
• Support the team during travel disruptions or crises by coordinating communications, re-bookings and traveller assistance for VIP and general travellers.
• Promote traveller awareness of safety-related issues and support a travel environment in which risk is managed to an acceptable level.
• Act as a primary point of contact for VIP and general travellers and their travel bookers, gathering feedback on traveller experience and identifying opportunities to improve future service delivery.
• Support policy compliance by applying approved processes and standards consistently, and escalating non-compliance or service concerns where necessary.
• Handle traveller and operational data in accordance with data privacy requirements, company policies and relevant governance standards.
• Support broader Travel, Expense and Mobile activities and queries, including training, communications, project support and reporting, as required.
• Contribute to ongoing service and process improvement by identifying recurring issues, trends or gaps and supporting initiatives to enhance service quality, traveller experience and operational effectiveness.
• Monitor global travel risk developments and alerts, and support the dissemination of relevant information to travellers and internal stakeholders in a timely manner.
• Support the preparation and distribution of pre-travel risk briefings and destination-specific advice for travellers, ensuring alignment with approved guidance and standards.
• Assist in verifying that high-risk travel requests have appropriate approvals and that required safety measures are in place prior to travel.
• Support traveller tracking activities and assist with check-in protocols to ensure visibility of traveller location and status where required.
• Assist in coordinating responses to travel incidents by gathering information, maintaining communication logs and supporting escalation processes.
• Support the maintenance of travel risk tools, systems and traveller data (e.g. profiles, itineraries, alerts) to ensure accuracy and completeness.
• Contribute to the documentation of travel incidents and near misses, supporting reporting, trend analysis and continuous improvement efforts.
• Assist in promoting the use of approved travel risk tools and platforms (e.g. traveller tracking apps, alert systems) to enhance duty of care.
• Support compliance with travel risk policies, standards and procedures by identifying deviations and escalating where required.

• Grade 12 Matric
• 3-year tertiary qualification
• Demonstrated experience of 3+ years in Travel & Expense Management in a large corporation with multiple divisions across a global footprint
• Online booking systems SAP Concur, Egencia (or similar) knowledge
• Demonstrated experience in travel risk management, including assessing destination risk and supporting the implementation of appropriate mitigation measures for corporate travellers
• Experience working with travel risk providers and tools to monitor global events and support traveller safety, duty of care, and informed decision-making
• Strong work ethic and ability to work independently in a fast-paced environment with excellent interpersonal skills
• Proficient English written and verbal communication competency. Knowledge of Portuguese and or Spanish would be advantageous.