Customer Support Consultant hospitality

SupportYourApp is currently looking for a Remote Customer Support Consultant to join their international team, with a specific focus on the hospitality and travel sector. This is a unique opportunity for South African professionals to work within a global ecosystem while enjoying the autonomy of a remote-first work environment. As an organisation that partners with household names across more than 30 countries, SupportYourApp offers a fast-paced setting where you can refine your service skills and engage with a diverse, multicultural client base.

About the role

In this position, you will be the primary point of contact for customers navigating travel and hospitality services. Your daily activities will revolve around ensuring that every user interaction is professional, efficient, and aligned with the company’s high standards for excellence. Because the organisation operates on a global scale, the role requires a high degree of comfort with digital collaboration tools and an ability to communicate effectively across different time zones and cultural contexts.

You will be expected to balance administrative precision with active problem-solving, ensuring that sensitive data is managed securely while simultaneously driving positive outcomes for clients. This is not a static support role; it requires a proactive approach to learning new software and adapting to the changing needs of the hospitality industry.

Your daily workflow will involve multi-channel communication and technical coordination. Key responsibilities include:

• Providing comprehensive support via inbound calls, live chat interfaces, and email correspondence.
• Cultivating long-term relationships with customers by providing insightful and empathetic assistance.
• Collaborating directly with cross-functional teams, including developers and specialised technicians, to resolve complex user issues.
• Staying up to date with emerging customer experience trends and internal support tools.
• Consistently tracking performance against key performance indicators (KPIs) to ensure service quality.
• Managing customer queries with a focus on data privacy and security protocols.

What they're looking for

SupportYourApp places a strong emphasis on professional communication and technical literacy. To be considered for this role, you should possess:

• At least 6 to 12 months of prior experience in a dedicated customer support or contact centre environment.
• Demonstrable experience within the travel or hospitality industry.
• An advanced command of the English language, with C1-level proficiency in both verbal and written communication.
• Strong analytical skills, with a proven ability to research issues and find logical solutions.
• A reliable, self-starting attitude that thrives in a remote, independent environment.
• Essential hardware: A personal computer with a minimum of 8GB of RAM and a stable, high-speed internet connection (50 Mbps download/40 Mbps upload speed).

For South African applicants, this role represents a popular shift toward globalised remote employment. Roles in international "Support-as-a-Service" organisations typically offer competitive compensation packages, often pegged to global standards, which can be advantageous given the current strength of the Rand. Working for a company with a footprint in over 60 languages provides a significant boost to your CV, opening doors to careers in international business, travel management, or specialised tech support. When applying, ensure your internet speeds are tested and verified, as reliable connectivity is non-negotiable for remote international roles of this nature.

• Excellent English skills (C1 for both spoken and written).
• At least 6-12 months of experience in a customer support role.
• Strong analytical thinking and research skills.
• Experience in the travel industry.
• Positive, proactive, and responsible attitude.
• A personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).