Senior Customer Engineer (m/w/d)

Flip, a prominent innovator in employee experience technology, is seeking a seasoned Senior Customer Engineer to bridge the gap between their cutting-edge AI platform and the complex, established IT infrastructures of large enterprises. This role is pivotal in ensuring seamless integration and successful adoption of Flip's solutions within client organisations, focusing on the critical "last mile" of technical implementation. You will be instrumental in guiding major South African companies and their equivalents globally through the process of integrating digital tools that empower frontline workers across various sectors like retail, manufacturing, and logistics.

About the Role

As a Senior Customer Engineer at Flip, you will assume comprehensive technical ownership from the initial architectural discussions right through to the successful, widespread deployment of the Flip platform. This isn't just about installation; it's about architecting robust, scalable integrations that make Flip a viable and indispensable part of a client's digital ecosystem. You'll be the technical authority, deeply involved in understanding client needs, designing solutions, and ensuring they are not only implemented but also sustainable in the long run. Expect to travel to client sites approximately 10-30% of your time, fostering strong relationships and providing hands-on technical leadership.

Your responsibilities will span the entire technical lifecycle of enterprise client engagements. A core part of your remit will involve designing and delivering critical integrations. This includes:

• **Identity and Authentication:** Implementing secure single sign-on (SSO) solutions using standards like OIDC, and integrating with identity providers such as Entra ID and other frontline identity systems.
• **User Provisioning:** Setting up SCIM provisioning to automate user lifecycle management across systems.
• **API Integrations:** Developing and managing REST API integrations with key HR and operational systems, potentially including platforms like SAP SuccessFactors, Workday, or UKG.
• **Client Enablement:** Leading and mentoring client IT teams, their implementation partners, and external development partners. Your goal is to empower them to manage and operate the solution independently, ensuring long-term success beyond your direct involvement.
• **Prototyping and Development:** When a custom approach is the most efficient way to demonstrate value or unblock a rollout, you'll be expected to build functional prototypes. These will be handed over cleanly with comprehensive documentation and knowledge transfer to the client or relevant team.
• **AI Integration:** Designing and implementing the integration of Flip's AI capabilities, including agents, tool access via MCP, and agent-to-agent communication, within real-world enterprise environments. This includes meticulously defining and enforcing authentication and data boundaries.
• **Technical Governance:** Collaborating with project management, IT departments, security teams, business stakeholders, and works councils to align technical requirements. You'll be the ultimate decision-maker on technical matters and will feed crucial insights and identified gaps back to Flip's product and engineering teams.

What They're Looking For

Flip is searching for an individual with a significant track record in technical client-facing roles. The ideal candidate will possess:

• **Experience:** Approximately 3-5 years, or more, of experience in IT or tech consulting, customer engineering, forward-deployed engineering, solutions engineering, or SaaS implementation. Crucially, this must include substantial experience with large-scale enterprise environments.
• **Integration Expertise:** Proven practical experience with enterprise integration, particularly in identity management. This includes hands-on experience with SSO and authentication protocols (OIDC, OAuth, Entra ID, or similar), REST APIs, and delivering API-based integrations within complex enterprise IT landscapes.
• **Technical Leadership:** A history of taking technical ownership in enterprise projects, where you have actively driven technical decisions in collaboration with IT, security, and business units, rather than merely coordinating efforts.
• **Technical Acumen:** Deep technical understanding enabling you to read and comprehend code, evaluate technical designs, debug complex integrations, and build functional prototypes. While not a full-time coding role, the ability to engage with code is essential.
• **Language Proficiency:** Fluency in both German (C1 level or higher) and English is a mandatory requirement for effective communication with clients and internal teams.

For a Senior Customer Engineer in South Africa, typical remuneration can vary significantly based on experience and the specific company, but roles requiring this level of technical depth and client interaction often fall within the R700,000 to R1,200,000 annual salary bracket. Common employers for such positions include enterprise software vendors, large system integrators, and established technology consultancies. The career progression often leads to roles like Solutions Architect, Technical Account Manager, or even management positions within engineering or customer success teams.

• Must-haves: Rund 3 bis 5 Jahre (oder mehr) in der IT- oder Tech-Beratung, im Customer Engineering, Forward Deployed Engineering, Solutions Engineering oder in der SaaS-Implementierung, mit echter Enterprise-Erfahrung.
• Praktische Erfahrung mit Enterprise-Integration und Identity: SSO und Authentifizierung (OIDC, OAuth, Entra ID oder vergleichbar), REST-APIs und API-basierte Integrationen, die du in echten Enterprise-IT-Landschaften geliefert hast.
• Technische Verantwortung am Kunden in Enterprise-Projekten, in denen du die technischen Entscheidungen gemeinsam mit IT, Security und Fachbereichen getroffen und nicht nur koordiniert hast.
• Echte technische Tiefe, ohne in Vollzeit Produktcode zu schreiben: Du liest Code, prüfst ein Design, debuggst eine Integration und baust einen funktionierenden Prototypen.
• Deutsch auf C1-Niveau oder höher und fließendes Englisch.