Senior Tech Operations Specialist (all genders)

Distribusion Technologies is currently inviting applications for a Senior Tech Operations Specialist to join their global team. As a prominent player in the ground transportation marketplace, the organisation acts as a critical bridge between rail, bus, and ferry operators and major online travel retailers. This remote-first role is ideal for a seasoned professional who thrives in a fast-paced environment and is adept at managing complex technical escalations.

About the role

In this position, you will be the primary custodian of the company’s operational health. You will hold responsibility for overseeing high-level monitoring systems and ensuring that the business’s digital infrastructure runs without interruption. The role is not merely about maintaining the status quo; it requires a proactive approach to conceptualising new operational flows and driving innovation within the tech stack. You will be expected to bridge the gap between technical investigation and strategic business objectives, ensuring that internal and external stakeholders remain well-informed during critical incidents.

The core of this role involves managing the lifecycle of technical escalations and turning incident data into long-term preventative strategies. Your daily activities will include:

• **Incident Ownership:** Lead the resolution process for high-priority technical issues, ensuring minimal disruption to global operations.
• **Deep-Dive Investigations:** Perform root-cause analysis on system incidents, moving beyond surface-level fixes to implement durable, long-term solutions.
• **Strategic Optimization:** Utilize data-driven insights to refine existing processes and contribute to the development of new tools, including the integration of AI-driven solutions.
• **Project Leadership:** Take charge of operational projects that enhance system performance and business efficiency.
• **Cross-Functional Collaboration:** Act as the technical link between various departments, translating complex issues into actionable information for management and partners.

What they're looking for

Distribusion Technologies is seeking a candidate with a strong technical background and a product-oriented mindset. To succeed in this role, you should possess:

• **Technical Expertise:** A minimum of three years of experience in 2nd or 3rd level technical support, IT analysis, or monitoring-focused roles.
• **Analytical Rigour:** Advanced proficiency in writing complex SQL queries and a solid understanding of relational databases.
• **Tooling Proficiency:** Hands-on experience with incident management platforms like Jira and industry-standard monitoring tools such as Grafana and Prometheus.
• **Adaptability:** A demonstrated ability to handle heavy context switching and perform under pressure in a remote, international environment.
• **Communication:** Exceptional fluency in English, with the ability to clearly articulate technical findings to diverse stakeholders.

For a South African applicant, this position offers an excellent opportunity to work within a high-growth international tech firm without needing to relocate. Roles of this calibre, which blend system monitoring, SQL proficiency, and incident management, often sit within the "Senior Systems Engineer" or "Technical Operations Manager" salary brackets in the local market. In the South African context, such roles typically offer competitive remuneration packages, particularly when dealing with European or global tech firms, and provide a clear growth path toward Lead SRE (Site Reliability Engineering) or DevOps management positions. If you enjoy solving puzzles and building robust, scalable processes, this role provides a robust platform to advance your career globally.

• 3+ years of experience in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles.
• Ability to detect root cause of incidents reported and provide analysis.
• Product-oriented mindset focusing on long-term risk prevention strategies.
• Comfortable with complex SQL queries and relational databases.
• Experience with Jira and monitoring tools like Prometheus, Grafana.
• Ability to collaborate with cross-functional teams to resolve technical issues.
• Fluent in English with strong analytical skills.
• Comfortable in fast-paced environments and heavy context switching.