OUTlife Sales Learnership (12 Month)

This 12-month learnership programme at OUTsurance offers a unique opportunity for unemployed youth in South Africa to gain invaluable experience in the financial services and insurance sector. Designed as a structured, work-based initiative, it provides a practical entry point into a dynamic industry, focusing on developing essential skills within a reputable organisation.

About the role

The core of this learnership revolves around customer engagement and sales within a call centre environment. As a Sales Learner, you will be the first point of contact for individuals who have sought quotes or require assistance with their insurance needs. Your primary responsibility will be to engage with these customers, understand their requirements, and present OUTsurance's offerings in a compelling manner. This involves not only assisting them with their immediate queries but also identifying opportunities to upsell additional products, make necessary adjustments to existing policies, and ultimately enhance the overall customer experience.

This is not a permanent employment contract but a learnership agreement, specifically structured to provide hands-on experience. It's an ideal stepping stone for those passionate about the call centre industry and aspiring to build a career within the financial and insurance realm. The programme aims to equip learners with the practical knowledge and skills needed to succeed in this field, fostering a strong foundation for future professional growth.

The day-to-day activities of a Sales Learner will be customer-centric and sales-driven. Key responsibilities include:

• **Customer Interaction:** Engaging with clients via phone or other communication channels to address their insurance needs.
• **Quoting and Assisting:** Providing accurate insurance quotes and assisting customers with inquiries about products and services.
• **Sales and Upselling:** Identifying opportunities to convert leads into sales and to upsell relevant products to enhance customer coverage and value.
• **Policy Management:** Making necessary changes or updates to existing customer policies as required.
• **Customer Experience Enhancement:** Ensuring every customer interaction is positive, professional, and contributes to building brand loyalty.
• **Adherence to Values:** Aligning your work approach with OUTsurance's core values, including Awesome Service, Dynamic approach, Honesty, Human connection, Passion, and Recognition.

What they're looking for

OUTsurance is seeking motivated and driven individuals who are eager to learn and contribute. While no prior experience in sales or insurance is required, certain competencies and attributes are essential for success in this learnership:

• **Education:** A Grade 12 (Matric) certificate or equivalent is a minimum requirement. A recognised diploma or degree will be considered advantageous.
• **Technical Skills:** Basic computer literacy, including proficiency in Microsoft Office applications.
• **Communication:** Impeccable verbal and written communication skills, coupled with strong interpersonal abilities, are crucial for effective customer engagement.
• **Resilience:** The ability to perform under pressure and manage stressful situations is important in a busy call centre environment.
• **Problem-Solving:** A proactive approach to identifying and resolving customer issues.
• **Persistence and Adaptability:** Tenacity in pursuing sales goals and the flexibility to adapt to changing processes and customer needs.
• **Coachability:** A willingness to learn, take on feedback, and continuously develop your skills.
• **Organisational Skills:** Good time management to effectively handle call volumes and administrative tasks.
• **Quality Focus:** A commitment to delivering high-quality service and accurate information.
• **Goal Orientation:** A drive to achieve set targets and contribute to team success.
• **Value Alignment:** An ability to resonate with and embody OUTsurance's company values, particularly the emphasis on being 'Human'.

**Eligibility Criteria:**

To qualify for this INSETA-accredited learnership, applicants must:

• Be a South African citizen.
• Not have previously participated in an INSETA learnership programme.
• Be between the ages of 18 and 35 years old.
• Have been unemployed for the past six months.

OUTsurance actively encourages applications from individuals with disabilities and from designated groups, in line with their commitment to diversity, inclusion, and Employment Equity objectives.

For South African applicants, roles like this sales learnership often serve as a vital entry point into the financial services industry, where salaries can vary significantly based on experience and performance, but typically begin at an entry-level stipend during the learnership. Common employers in this sector include insurance companies, financial institutions, and call centre operations. Successful completion of such learnerships can open doors to permanent positions within the company, with opportunities for career progression into more senior sales, customer service, or even management roles.

• Matric or Equivalent
• Recognized Diploma or Degree (Advantageous)  

Experience

• No Experience Required

Take note to qualify for an INSETA Learnership program you need to:

• Be a South African citizen
• Not previously on a Learnership with INSETA
• Be between the ages of 18 & 35
• Unemployed in the last 6 months