Claims Internship

OUTsurance is offering a structured 12-month internship programme designed to provide unemployed graduates with practical work experience within their Claims department. This initiative aims to equip individuals with valuable skills and a foundational understanding of the insurance industry, specifically within a claims contact centre environment.

About the Programme

This internship is not a permanent employment contract but a fixed-term agreement designed to foster professional development. Successful candidates will become part of the OUTsurance team, gaining exposure to the day-to-day operations of a busy claims department. The programme offers a stipend and a chance to learn within a dynamic and supportive work environment.

OUTsurance, recognised as a Top Employer in South Africa since 2022, prioritises a vibrant, inclusive, and fun company culture. They are committed to employee growth, offering ample opportunities for individuals to develop their careers from within. The company provides a range of employee benefits, including wellness programmes that offer free counselling, legal advice, and financial coaching, as well as a volunteer programme for staff to contribute to the community.

As an intern in the Claims department, you will provide essential support to Claims Advisors, contributing to the smooth functioning of daily operations. Your responsibilities will encompass a variety of administrative tasks, which may include:

• Assisting with the payment of invoices.
• Liaising with various internal and external stakeholders to facilitate smooth claim processing.
• Performing general office administration duties to maintain an organised and efficient workspace.
• Capturing new claims accurately and diligently.
• Administering the finalisation process for claims, ensuring all necessary steps are completed.

This role requires a proactive approach and a commitment to delivering excellent service, particularly within a deadline-driven setting.

What They're Looking For

OUTsurance is seeking motivated individuals with a keen eye for detail and a genuine passion for assisting people. The ideal candidate will align with OUTsurance's core values, which include providing awesome service, demonstrating dynamism, honesty, humanity, passion, and a commitment to recognition.

To be eligible for this INSETA-accredited internship programme, candidates must meet the following criteria:

• Be a South African citizen.
• Not have previously participated in an internship programme with INSETA.
• Be between the ages of 18 and 35.
• Have been unemployed for at least the last two months.

Essential skills and competencies include:

• Excellent administrative and organisational abilities.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in computer applications, with compulsory experience in Microsoft Excel.
• A high degree of self-discipline and self-motivation.
• The ability to identify and solve problems, demonstrating initiative.
• A results-oriented mindset with the capacity to meet deadlines.
• A meticulous attention to detail.
• The willingness to take ownership and responsibility for tasks.

**Qualifications:** A Matric certificate or equivalent is required. A relevant Diploma or Degree in Administration or a related field would be advantageous.

This internship offers a fantastic stepping stone for graduates looking to enter the financial services sector. In South Africa, internships in this field provide invaluable on-the-job training. While stipends vary, they are designed to cover living expenses during the programme. Many established financial institutions, including insurers and brokers, offer similar programmes, providing a potential pathway to permanent employment and career advancement within the industry.

Skills and Competencies

• Excellent administration and Organisational skills
• Excellent interpersonal and communication skills (verbal and written)
• Computer literate is essential (Excel experience is compulsory)
• Self-disciplined and self-motivated
• Problem solving/initiative
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility

Qualifications

• Matric qualification or equivalent
• Diploma/Degree in Administration or related qualifications